About Us | FAQs

FAQs

Phone Banking – Tele-Teller System

What is Tele-Teller System?

Our Tele-Teller System is an automated phone system that allows members to do transactions over the phone 24 hours a day 7 days a week. It is a free of charge and unlimited usage service. This service should have already been setup when your account was opened. The default pin number to access this service is the last four digits of the primary account holder’s social security number.

How do I access Tele-Teller System?

Our Tele-Teller System can be accessed by calling 414-486-4557. Please note that the first time you access the Tele-Teller System, you will be prompted to change your pin number. You may re-enter the default pin number which is the last four digits of your SSN or choose a new four digits pin number.

Online Account Access and Bill Pay

What is Online Account Access?

Online Account Access allows members to access their accounts online 24 hours a day 7 days a week. With Online Account Access, members will be able to perform a variety of account activities from the convenience of their homes or offices. Bill Pay is a convenient and cost effective service allowing members to easily schedule their bills to be paid on a monthly basis or on a one time basis. No more writing checks and buying stamps. If you choose to, Bill Pay will send you an email reminder before your account is being debited so you can always keep track of your account. Bill Pay can be setup to pay anyone, anywhere in the United States.

How much does Online Account Access cost?

Online Account Access is offered FREE of charge.

How much does Bill Pay cost?

Bill pay is offered FREE of charge.

How do I sign up for the Online Account Access and Bill Pay Services?

There is no need to sign up, all active accounts are Online Account Access ready. For more information on how to log on to Online Account Access see How Do I Log In?

What is my PIN number for Online Account Access?

Your PIN for Online Account Access is the last six digits of the primary's Social Security Number.

How can I terminate my Online Account Access and/or Bill Pay Service?

You can terminate your Online Account Access by calling us at 414.486.4500.

What happens if I forgot my PIN number or if my account is locked due to too many invalid attempts?

If you forgot your PIN number to Online Account Access or if your account is locked due to excessive invalid attempts, please send your request to us at comments@primefcu.org or call us at 414-486-4500 or 1-800-835-9680. Please note that if your email request is received during our business hours, we ask that you allow us until the end of the business day to process your request. If your request is received over the weekend or on a holiday, please allow us until the end of the next business day to process your request.

How do I change my PIN number for Online Account Access and Tele-Teller System?

At any time if you wish to change your PIN number for Online Account Access, simply log in to your account then from the "FILE MENU" choose the "OPTION" menu and select "CHANGE PIN". To change your PIN number on Tele-Teller or if you need additional assistance, please contact a member service representative at 414-486-4500 or 1-800-835-9680.

How many months of account history are available on Online Account Access and Bill Pay?

Online Account Access provides four months of account history. Bill Pay provides account history back to the day you initiated the service.

Can I import my account history via Online Account Access to a spread sheet, Microsoft Money, or Quicken?

Yes, your account history can be imported to Excel, Microsoft Money or Quicken (.qif and .ofx extension). Please feel free to contact us if you need additional assitance.

Atm/Debit Cards, and Credit Cards

Can I apply for an Atm/Debit card or a Credit Card on your website?

Yes, please complete this member application if you are applying for an ATM or Debit card or complete this loan application if you are applyiing for a credit card. To check the status of your application, please contact us at 414-486-4500 or
1-800-835-9680.

Who do I contact if I have misplaced or believe someone has stolen my ATM/Debit card(s) after hours?

Our top priority is to keep your financial information secure. In order to avoid any charges made to your ATM/Debit cards that were stolen or lost after hours please contact 1-800-472-3272 or call the credit union at 414-486-4500 or 1-800-835-9680 during business hours.

Who do I contact if I have misplaced or believe someone has stolen my credit card(s)?

To avoid any charges made to your lost or stolen credit card(s), you must contact us immediately at 1-800-808-7230 to report a lost or stolen credit card(s).

How do I request for an Atm/Debit card or credit card replacement due to normal wear and tear or demagnetized?

Atm/Debit cards or credit cards replacement can be requested by calling the credit union at 414-486-4500 or
1-800-835-9680. Please note that a replacement fee may be applied.

Can I view or print my credit card account history or make my payment online?

Your credit card account activities and the option to pay online is available at http://www.ezcardinfo.com. This is a free service provided by our credit card provider.

Can I request for a credit card limit increase online?

Unfortunately credit card limit increase is not available online for security purposes. If you would like to request for a credit card limit increase or pin reissue, you must call us at 414-486-4500 or 1-800-835-9680 during our business hours.