Privacy Policies

An overview of how we use your information

Prime Financial Credit Union, your member-owned financial institution, is committed to providing you with competitive products and services to meet your financial needs and help you reach your goals. We are equally committed to protecting the privacy of our members.

Your Information at the Credit Union

Our Privacy Policy discloses why, what, and how we utilize your personal information. (Rev. 05/2021)

Why? 

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security Number
  • Credit History
  • Income
  • Credit Card or Other Debit
  • Credit Score
  • Employment Information

How?

All financial companies need to share members' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members' personal information; the reasons Prime Financial Credit Union
chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information Does Prime Financial CU share? Can you limit this sharing?
For our everyday business purposes-
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No

For our marketing purposes-
to offer our products and services to you.

Yes No
For join marketing with other financial companies Yes No

For our affiliates' everyday business purposes-
information about your transactions & experiences

Yes No
For our affiliates' everyday business purposes-
information about your creditworthiness
Yes Yes
For our affiliates to market to you Yes Yes
For nonaffiliates to market to you No We don't share

To limit our sharing

Please note:

If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice.

However, you can contact us at any time to limit our sharing.

Questions?

Call 800.835.9680 or go to www.primefinancialcu.org

Who we are

Prime Financial Credit Union

What we do

How does Prime Financial CU protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Prime Financial CU collect my personal information?

We collect your personal information, for example, when you:

  • Open an account
  • Apply for a loan
  • Show us your government-issued ID
  • Provide your employment information
  • Give us your income information

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can't I limit all sharing?

Federal law gives you the right to limit only: 

  • sharing for affiliates' everyday business purposes-information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

What happens when I limit sharing for an account I hold jointly with someone else? Your choices will apply to everyone on your account.

Definitions

Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • Shared Service Centers
Nonaffiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • Prime Financial Credit Union does not share with non-affiliates so they can market to you.
Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Our joint marketing partners include, credit card companies, mortgage companies and insurance companies.

You can view and print Prime Financial CU's Privacy Policy here:

Prime Financial CU Privacy Policy

Your Information on Our Website

Our Online Privacy Practices

Keeping financial and personal information secure is one of our most important responsibilities. Prime Financial Credit Union is committed to protecting the information of our members and other visitors who use our website. We value your trust and handle all personal information with care. As with information we collect through other means, we use the information you provide online to respond to your needs, service your accounts, and provide you with information about other services.

Secure Transmissions

To ensure information remains confidential, Prime Financial Credit Union uses encryption technology such as Secure Socket Layer (SSL) to protect information you enter and submit from our website.

Email Security

Regular Internet email is not secure. You should never provide information that is sensitive or confidential such as your Social Security number, account number, or PIN through unsecured email. We ask that you do not send personal or account Information through regular email. Prime Financial Credit Union provides a method of sending a secure email to the credit union by accessing our secure messaging feature in the Prime Online Home Banking software.

Please note: The “Contact” link on our website is NOT a secure email.

Cookies

A cookie is a small piece of information that a website stores directly on the computer you are using. Cookies may contain a variety of information from a simple count of how often you visit a website to information which allows customization of a website for your use. Prime Financial Credit Union uses cookies to gather data about the usage of our website and to ensure that you have access to your account information. Anytime a cookie is used, personal information is encrypted for our use only and is protected from third-party access (a cookie cannot be read by a website other than the one that sets the cookie).

Linking to Other Sites

To provide you with easy access to information, Prime Financial Credit Union may provide links to other websites such as mortgage companies, insurance companies, government agencies. These links are provided as a convenience to our members. We do not guarantee or endorse any of the content in these links, and Prime Financial Credit Union does not represent either the third party or the member if the two enter into a transaction. The privacy and security policies on these linked websites may differ from those practiced by Prime Financial Credit Union. We encourage you to read the privacy policies of all websites you visit, especially before providing any personal non-public information.

Location Services for PFCU MyCard App

The PFCU MyCard App may periodically collect, transmit, and use geolocation information for enabling features such as, but not limited to, card use and alerts to prevent fraudulent activates, but only if the end user expressly authorizes collection of such information. Geolocation information can be monitored on a continuous basis in the background only while the feature(s) are being used or not at all, depending on the end user’s selection. The end user can change his/her/their location permissions at any time in their device settings.

Effective 11/2021